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Items may be returned within 14 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original gift box with receipt. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. All special orders require a 20% deposit and are non-cancellable, non-refundable, or exchangeable. Refunds will be given in the form of store credit or exchange. Custom designed jewelry involves metals, gems, and labor furnished for a client. Custom jewelry is non-refundable and requires a 20% non-refundable deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction. Layaway payments are required once a month. Articles placed on layaway will be held for a period of 90 days from the date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock, and all payments will be forfeited. At our discretion only, layaways may be cancelled in the event of special circumstances. In such a case a restocking fee of 10% of the original invoice will be charged, with the remaining balance to be issued as a store credit only. During repairs, liability for any damage or loss of items shall be limited to actual cost to repair or replace the items. This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly. Not responsible for repair items left beyond 90 days. Any repair items left at this store past 90 days will become the property of this store. We will polish, clean and steam your jewelry and check the settings free of