Terms & Conditions
Items may be returned/exchanged within 14 days from the date of purchase with original gift box, unworn (no damage or signs of wear allowed), and receipt. Custom jewelry and altered jewelry is non-refundable or exchangeable, including sizing's. Layaways and Custom jewelry require a 20% deposit and a monthly payment. At our discretion only, layaways may be cancelled in the event of special circumstances. In such case, a cancellation fee of $50 can be charged, with the remaining balance issued as store credit only. During repairs, liability for any damage or loss of items shall be limited to actual cost to repair or replace the items to the client. Hoosier Jewelry shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly. Hoosier Jewelry is not responsible for repair items left beyond 90 days. Any repair items left at this store past 90 days will become the property of this store. Hoosier Jewelry will polish, clean and steam your jewelry and check the settings free of charge and recommend this be done every 6 months. All of this work is performed at our jewelry store and not shipped out. Hoosier Jewelry not responsible for the loss of stones due to worn prongs and settings when cleaning. For watch repair, replacement of watch battery does not guarantee function or water resistance and battery life is not guaranteed.
Privacy Notice
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Shipping
PLEASE TEXT or CALL 317-535-5500 FOR FULL SHIPPING RATES INFORMATION
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Damages
hoosierjewelry.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 317-535-5500 or email
support@hoosierjewelry.com.
